Pay Your Utility Bill
All Utility accounts are billed at the end of each month for all services and payments are due by the 20th of the following month.
How to Pay:
- Mail a check or money order to:
City of Port Townsend
250 Madison St., Suite 1
Port Townsend, WA 98368 - Place payment in the locked dropbox located to the right of the front doors of City Hall 24/7.
The box is checked regularly Monday-Friday. - Drop off payments at the City Hall front desk, Monday-Thursday, 9:00 a.m. - 4:00 p.m.
- Pay via the phone by calling (360) 774-5008
- Pay online with our third-party vendor Doxo.
Billing Information
Recurring Monthly Payment. You can set up your utility payments to be automatically withdrawn from your bank account or charged to your credit card through Doxo. Please visit the Doxo website and follow the instructions for setting up this free, paperless service (look for “Set this bill on cruise control”). Call Doxo customer service at (888) 285-5993 if you need assistance. Please Note: Online payments are not instant transactions. Debit/credit card payments take up to 2 business days to process and ACH/Bank payments take three business days to process. Keep in mind, your payment must clear our bank by the due date to avoid late fees. Be sure to allow extra time, as depending on when you make your payment, it could take 5 business days for the payment to reach us.
Delinquent Accounts. Utility bills for which payment is not filed and received by the 20th of the month shall be considered delinquent. Delinquent accounts will be assessed a minimum penalty of $5.00 or 1½% (whichever is greater) of the outstanding balance per month. Accounts more than two months past due are eligible for water shut off. Customers will be notified in advance of the City water shut off procedure and payment guidelines.
Income-Based Utility Discount. The City offers a Income-Based Discount Program for qualifying residents for their primary residence.
Moving Help. Contact the Finance Department to set up or close a utility account within 48 hours of your move to allow time for a final meter reading and account processing. If you have purchased a new property you can complete a Home Owner Utility Service Application. If you are a new tenant moving in, complete a Tenant Utility Service Application.
Water Line Issues. Located and fixed a water line leak? You may qualify for an account adjustment. Complete and submit a Leak Credit Request.
